Customer Service and Technology Representative

Waterloo, IA 50701

Categories: Administriative / Clerical Job Number: 8514 Pay Rate: 12.5

In this role you will be responsible for handling inbound customer service inquiries. This role requires you to interact with existing clients across the country to resolve support issues and ensure a best-in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be a confident, fully engaged team player that is dedicated to bringing a positive and enthusiastic outlook to work each day.

  • Utilize systems and technology to complete tasks
  • Provide training and ongoing support to customers
  • Professionally handle all client requests (calls, live chats, emails) and thoroughly answer any questions, issues, or concerns
  • Ensure first contact resolution through problem solving and effective call handling
  • Appropriately escalate customer dissatisfaction
  • Provide consistent quality customer service
  • Maintain a positive and professional attitude while working with others of varying backgrounds
  • Project enthusiasm and confidence in your verbal and written communication

  • Experience in a customer service role desired
  • Working knowledge of software such as Outlook, Excel, Word, PowerPoint along with the ability to learn other company  systems
  • Customer-focused approach to work; our company exists because of and for our customers
  • Possess the ability to be independent in much of their function and to reach out when help is needed
  • Highly organized with the ability to prioritize workload and manage multiple, potentially conflicting timelines with attention to detail and a positive outlook

Hours: Full-Time: Monday – Friday 8-5
As a top employment agency in the recruitment industry, we help talented people find the right job in the Cedar Valley and nationwide. Ready to make a career move and need a partner you can trust with your search? Our experienced recruitment team is here to offer guidance and advice. We specialize in: Staffing - Clerical/Administrative, Light Industrial & Skilled Trades, Healthcare, Engineering and IT. Just fill out an application or send us your resume to get started!

Valerie Morrevilla
Staffing Associate

Our Staffing Associate Valerie supports the staffing division in candidate and client communication and on-going relationship building. Valerie is the person who matches up our candidates to the jobs that best fit what they are looking for. Valerie’s background includes a degree from Wartburg College in Public Relations and Spanish. This paired with her Marketing and Communications experience from prior positions has ensured Valerie as a key component to the success of her at City & National Employment.

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